Return & Refund Policy
At Ella’s Elegance, we take great pride in crafting timeless leather bags and elegant jewelry that bring beauty and confidence to your everyday life. However, we understand that sometimes things may not be quite right. That’s why we offer a hassle-free 30-day return policy, ensuring you shop with complete peace of mind.
Returns – 30 Days of Worry-Free Shopping
If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order. To be eligible for a return, your item must be:
- Unused, unworn, and in its original condition
- In the original packaging, including any dust bags, gift boxes, or tags
- Accompanied by proof of purchase
Unfortunately, we cannot accept returns on:
- Personalized or custom-made items
- Gift cards
- Final sale items
How to Initiate a Return
Returning an item is simple! Just follow these steps:
- Contact Us – Email support@ellas-elegance.com with your order number and the reason for your return.
- Receive Return Instructions – Our team will provide you with the return address and shipping details.
- Send It Back – Pack your item securely and ship it back using a trackable shipping service.
- Wait for Confirmation – Once we receive and inspect your return, we’ll notify you about your refund approval.
Refunds – Processed Within 10 Business Days
Once your return is approved, we’ll issue a refund to your original payment method within 10 business days. Please note that banks and payment providers may take additional time to process the refund.
Exchanges
If you’d like to exchange an item for a different style or color, please follow the return process above and place a new order for your preferred item.
Return Shipping Costs
- Belgium & UK: Free returns for eligible orders
- Other countries: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part
Damaged or Incorrect Items
We take great care in quality-checking each order before shipping. However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, and we’ll resolve the issue as quickly as possible.
Need Help?
If you have any questions about our Return & Refund Policy, feel free to reach out! Our team is always happy to assist you.
📧 Email: support@ellas-elegance.com
📞 Phone: +32 460215985
At Ella’s Elegance, we want you to love every piece you own. Thank you for trusting us to bring handcrafted elegance into your life!