Shipping policy

At Ella’s Elegance, we believe that receiving your handcrafted leather bag or elegant jewelry should be just as delightful as the moment you first set eyes on it. That’s why we ensure fast, reliable, and carefully handled shipping to get your treasures to you in perfect condition.

Where We Ship
We currently ship to customers in Belgium, the UK, Europe, and worldwide. No matter where you are, we’ll make sure your Ella’s Elegance piece reaches you safely.

Shipping Costs
We’re pleased to offer free shipping for all orders within Belgium and the UK. For other destinations, shipping costs are calculated at checkout based on your location and order weight.

  • Belgium & UK: Free Shipping on all orders
  • Other Countries: Shipping fees will be displayed at checkout

Processing Time
Every order is carefully prepared to meet our high-quality standards before it leaves our hands. Orders are typically processed within 1-3 business days. Please note that handcrafted items may take slightly longer to ensure their perfection.

Estimated Delivery Time

  • Belgium & UK: 1-3 business days
  • Europe: 5-10 business days
  • International: 10-20 business days

Delivery times may vary due to factors such as customs processing, local holidays, or unforeseen delays.

Order Tracking
Once your order has shipped, you will receive an email with your tracking number, so you can monitor its journey every step of the way.

Customs & Duties
For international orders outside Belgium and the UK, customs duties or import taxes may apply depending on your country’s regulations. These charges, if applicable, are the responsibility of the recipient. We recommend checking with your local customs office for more details.

Lost or Delayed Packages
We work with trusted shipping partners to ensure safe delivery, but in rare cases, unexpected delays may occur. If your package is lost or significantly delayed, please contact us at support@ellas-elegance.com, and we’ll assist you in resolving the issue.

Need Assistance?
If you have any questions about shipping, tracking, or delivery, our friendly team is always happy to help!

📧 Email: support@ellas-elegance.com
📞 Phone: +32 460215985

At Ella’s Elegance, we don’t just create accessories—we craft experiences. Thank you for letting us be part of your journey in timeless fashion.